We work hard to make sure you are 100% satisfied with our products and your experience at Radiant Printing. We serve the local church through you and helping you is our mission.
Before an order is processed through for printing, our project management team will look at all files to make sure they are correct. Your order will move forward only if everything looks good. We do not question design choices, we only view files to make sure everything is technically set up correctly.
If there is an issue with your files, we do our best to correct it on our own to avoid any delays in you receiving your order. If for some reason we can’t fix the files, then the project manager assigned to your order will reach out to you via the email on your account with a list of the issues or concerns that need to be resolved. If you're not sure how to fix the issue just let your project manager know and we'll be happy to help you with this process.
Once you receive your order be sure to inspect the product to ensure that it was not damaged during shipping and that we have met your expectations. If you have any concerns about the quality of your order, simply contact us with your order number, a brief description of the issue and a photo (if applicable) and we will do our best to resolve the issue.